Privacy Policy

Information We Collect

We collect information that you provide directly to us when you create an account, make a deposit, withdraw funds, or contact customer support. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details.

In addition to the details you supply, we automatically collect certain technical information whenever you visit or use our platform. This includes your IP address, browser type and version, operating system, device identifiers, pages visited, time spent on the site and referral sources. We also record details of your gaming activity, including bets placed, winnings, losses and bonus usage.

How We Use Your Information

We use the information we collect to provide, maintain and improve our gaming services. This includes verifying your identity, processing deposits and withdrawals, managing your account, delivering customer support and ensuring compliance with regulatory and legal obligations.

Your data also helps us to personalise your experience, send important account notifications, offer relevant bonuses and promotions, and carry out fraud prevention, security and risk assessments. We may occasionally use your contact details to inform you about new games, features or special offers, but only where we have a legitimate interest or your consent.

Sharing and Disclosure of Information

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, gaming platform providers, marketing partners and professional advisers.

We may also disclose your information where required by law, regulation or regulatory authority, including to the UK Gambling Commission or other licensing bodies, or in response to valid legal requests. In the event of a business transfer or merger, your data may be passed to the new operators under the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable certain essential functions, remember your preferences, analyse site performance and deliver personalised content. Some cookies are strictly necessary for the platform to operate, while others help us understand how players use our services so we can improve them.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your experience and prevent some features from working correctly.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, misuse or disclosure. These include encryption of sensitive data, secure servers, access controls and regular security reviews. While we strive to protect your information, no system can guarantee complete security, and we cannot warrant the absolute security of data transmitted over the internet.

Your Rights and Choices

You have the right to access the personal data we hold about you, to request corrections to inaccurate information, and in certain circumstances to ask for its deletion or restriction of processing. You may also object to processing based on legitimate interests and, where applicable, request data portability.

To exercise any of these rights, please contact our customer support team using the details provided on the website. We will respond to your request within the timeframes required by law. You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe we have not handled your data appropriately.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. Where personal data is transferred to countries that do not offer an equivalent level of protection, we ensure appropriate safeguards are in place through contractual agreements, including Standard Contractual Clauses approved by the relevant authorities.

Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal and regulatory requirements, and to resolve disputes. Once your data is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please do not hesitate to contact our support team.